Policy & Consent
Terms & Conditions
Welcome to our website and service facilities. By accessing our site or authorizing repair work, you agree to comply with the following terms.
1
* Repair Authorizations: All automotive repair work requires your explicit written or digital authorization (which may be provided via SMS text confirmation). Estimates are valid for 30 days.
* Payment Terms: Payment in full is due upon completion of services and prior to the release of the vehicle. We accept cash, major credit cards, and approved digital payments.
* Mechanic’s Lien: As provided under California Civil Code, the shop retains a mechanic's lien on the vehicle to secure payment for all completed diagnostics, parts, and labor. Vehicles left over 72 hours after notice of completion may be subject to storage fees.
* Warranty: We provide a limited warranty on labor and parts installed by our shop (typically 24 months unless specified otherwise on your final invoice). This warranty does not cover wear-and-tear or customer-supplied parts.
* Limitation of Liability: The shop is not responsible for loss or damage to vehicles or articles left in vehicles in case of fire, theft, accident, or any other cause beyond our direct control.
SMS Opt-In Policy & Consent
By providing your mobile phone number and opting in, you explicitly consent to receive automated text messages (SMS and MMS) from us regarding your vehicle repairs, service updates, estimates, and diagnostic reports via our shop management platform.
2
* Consent & Use: Opt-in consent is required before we initiate text communications. Your number will only be used to send updates about your vehicle's service status and authorization requests.
* Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your active repair orders.
* How to Opt-Out: You can cancel the SMS service at any time. Just text STOP to any message you receive from us. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed.
* Support: For help or questions, reply HELP to any text message, or call us directly at our shop phone number (626) 963-5775.
* Third-Party Sharing: Mobile opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing purposes.
Privacy Policy
We value your privacy and are committed to protecting your personal information in accordance with California law (including CCPA/CPRA where applicable).
3
* Information Collection: We collect your name, phone number, email address, physical address, and vehicle information (VIN, make, model, license plate) when you request repair services or use our website.
* How We Use Your Information: We use this data strictly to diagnose, repair, and maintain your vehicle, process payments, and communicate vehicle service statuses via ALLDATA® Shop Manager.
* Information Sharing: We do not sell, rent, or lease your personal information to third parties. We share data only with trusted service partners (like ALLDATA® for shop management and parts suppliers) strictly to complete your vehicle repairs.
* Data Security: We implement standard physical and electronic security measures to safeguard your data against unauthorized access or disclosure.